Refund Policy
Last updated: May 21, 2026
1. Our Guarantee
7-Day Money-Back Guarantee: We stand behind our service. If you are not satisfied with your IPTV subscription within the first 7 days of your purchase, you are entitled to a full refund — no questions asked.
We believe in the quality of our service and want every customer to feel confident in their purchase. That's why we offer a hassle-free refund policy to ensure your complete satisfaction.
2. Eligibility for Refund
You are eligible for a refund if:
- Your refund request is submitted within 7 days of the original purchase date.
- You have experienced persistent technical issues that our support team was unable to resolve.
- The service did not meet the description or features as advertised on our website.
3. Non-Refundable Cases
Refunds may not be issued in the following situations:
- The refund request is made after 7 days from the date of purchase.
- The customer's internet connection does not meet the minimum requirements (15-20 Mbit/s recommended).
- Issues caused by third-party applications, devices, or VPN services not recommended by our team.
- Account suspension due to violation of our Terms of Service (e.g., reselling, sharing credentials).
- Promotional or discounted subscriptions explicitly marked as non-refundable at the time of purchase.
4. How to Request a Refund
To request a refund, please follow these steps:
- Step 1: Contact our support team via WhatsApp or Email.
- Step 2: Provide your order details including the email used for purchase and the date of transaction.
- Step 3: Briefly describe the reason for your refund request.
- Step 4: Our team will review your request and respond within 24-48 hours.
5. Refund Processing
Once your refund is approved:
- The refund will be issued to the original payment method used during purchase.
- Processing time is typically 3-7 business days, depending on your payment provider (PayPal, bank, etc.).
- You will receive a confirmation email once the refund has been processed.
- Your IPTV access will be deactivated upon refund completion.
6. Partial Refunds
In some cases, partial refunds may be offered at our discretion. This may apply when:
- A significant portion of the subscription period has already been used.
- The issue can be partially resolved but not to the customer's full satisfaction.
7. Subscription Renewals
Our subscriptions do not auto-renew. You will never be charged unexpectedly. When your subscription period ends, your access simply expires. There are no hidden fees or automatic billing cycles.
8. Contact Us
For any questions about our refund policy, don't hesitate to reach out: